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September 10, 2019

Consistently showing up is difficult, always being the one who ensures the weekly meetings always take place, the one who ensures habits don't subside...

September 4, 2019

Your role is to solve problems: welcome them, act happy when your team comes to you.
Make a point of smiling and being inviting.
Make room for things...

August 6, 2019

Your game is a unique universe. The systems that worked for another game may not work for yours, and even if it does, why not try to make something th...

July 31, 2019

You don't change behaviours with rules and processes, you do it with relationships.

The rules and processes are the rule book that ensures everyone kno...

July 23, 2019

While there is undeniable value in getting data to produce facts, some poeple's professional instinct is even more valuable.

Learn to identify who is...

July 5, 2019

Favours are a form of currency between peers that can solidify relationsips: those asking favours make themselves vulnerable by mentioning a problem a...

June 26, 2019

"My door is always open" is just a way of making others responsible for noticing and reporting problems you should be on top of. It absolves you of pa...

June 21, 2019

At first everyone attends the weekly meeting. Then, so slowly you don't see the pattern right away, one person can't make it this time, then another,...

June 12, 2019

Things don't get better when you live in the world of problem solving. Things don't get easier as you get more experienced: you just get given more di...

June 12, 2019

Being right isn't enough: we have to be right at the right time. If the time isn't right you will lose a lot more than just the argument: respect, aut...

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